Privacy Policy

Book Atitlan LLC — bookatitlan.com

Last updated: June 19th, 2026

Book Atitlan LLC is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Who We Are

Book Atitlan LLC is a Wyoming limited liability company operating bookatitlan.com as a hospitality booking platform for Casa Kula and CobAnanda, located at Lake Atitlan, Guatemala. References to “we,” “us,” or “our” refer to Book Atitlan LLC.

For privacy-related inquiries, contact us at: info@bookatitlan.com

2. Information We Collect

2.1 Information You Provide

When you make a reservation or contact us, we collect:

• Full name

• Email address

• Phone number (if provided)

• Arrival and departure dates

• Number of guests

• Special requests or notes

• Any information you include in contact form messages
  

2.2 Payment Information

Book Atitlan LLC does not collect, store, or process your payment card details directly. All payment transactions are handled by Stripe, Inc., our third-party payment processor. When you submit payment through this website, your card data is transmitted directly and securely to Stripe. We receive only a payment confirmation token and a summary of the transaction (amount, date, last four digits of card). We do not have access to your full card number, CVV, or billing address.

Stripe’s handling of your payment data is governed by Stripe’s own Privacy Policy, available at stripe.com/privacy.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referring URL

This information is collected via standard web analytics tools and is used solely to improve website performance and user experience. It is not linked to your identity or booking information.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservation

• Communicate with you about your booking (confirmation, reminders, changes)

• Respond to inquiries submitted through our contact form

• Comply with legal obligations

• Improve our website and booking experience

We do not use your personal information for automated profiling, behavioral advertising, or any purpose unrelated to your reservation or inquiry.

4. Information Sharing

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

Operating Properties:

Your name, contact details, and reservation specifics are shared with Casa Kula or CobAnanda (as applicable) solely to fulfill your booking.

Payment Processor:

Payment transaction data is shared with Stripe, Inc. for the purpose of processing your reservation payment. Stripe is PCI-DSS Level 1 compliant.

Legal Requirements:

We may disclose your information if required to do so by law, court order, or valid regulatory request.

We do not share your information with third-party facilitators, marketers, or any party unrelated to the fulfillment of your reservation.

5. Data Retention

We retain your reservation and contact information for a period of five (5) years from the date of your booking, or as required by applicable tax and financial record-keeping obligations. After this period, your information is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Object to or restrict certain uses of your information

To exercise any of these rights, contact us at info@bookatitlan.com. We will respond within 30 days.

7. Cookies

Our website may use cookies to maintain session state and improve functionality. We do not use cookies for targeted advertising or cross-site tracking. You may disable cookies in your browser settings; however, this may affect the functionality of the booking process.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All data transmitted between your browser and our website is encrypted using TLS (HTTPS). Payment data is transmitted directly to Stripe over an encrypted connection and is never stored on our servers.

9. Third-Party Links

This website may contain links to third-party websites (including the operating properties’ own sites or social media profiles). Book Atitlan LLC is not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Children’s Privacy

This website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of this website after an update constitutes acceptance of the revised Policy.

12. Contact

For questions, requests, or concerns regarding this Privacy Policy:

Book Atitlan LLC

Email: info@bookatitlan.com

WhatsApp: +1 858 751 9584

Website: bookatitlan.com

Privacy Policy